Returns & Exchanges
Simple Returns.
Clear Exchanges.
We aim to make returns and exchanges straightforward. Below you’ll find eligibility, timelines, and step-by-step guidance.
Eligibility
Conditions required for return approval.
Return Window
Requests must be submitted within a reasonable period after delivery.
Item Condition
Products must be unused, unwashed, and in original condition.
Packaging
Original packaging and tags should be included when possible.
Approval Required
Returns must be approved before sending items back.
Return Process
Follow these steps to request a return.
Submit Request
Contact our support team with your order number and reason for return.
Approval
We’ll review your request and provide return instructions if eligible.
Ship Item Back
Follow the provided instructions to return the product securely.
Inspection
Returned items are reviewed to confirm condition and eligibility.
Exchanges
Replace items when needed.
Exchanges are available for eligible products. If a replacement item is requested, availability will be confirmed during the approval process.
Size or Variation
Exchanges may be requested for different sizes or available variations.
Stock Availability
If the requested item is unavailable, alternative options may be suggested.
Refunds
How refund processing works.
Processing Timeline
Refunds are issued after inspection and approval. Processing time depends on the original payment method and financial provider.
Original Payment Method
Refunds are typically returned to the same payment method used at checkout.
Notification
You’ll receive confirmation once the refund has been processed.
